Related Article: Malév Grounded, Hungarian Airline Crisis Advice

As a consequence of the closure of scheduled Malév flights, you should proceed as follows in order to assert rights set down in Government Decree 5/2012. (I.31) (download available in edition 11 of Magyar Közlöny – 31 January 2012, available at http://www.magyarkozlony.hu/):

- If you fall under the provisions of Paragraph 2 (1) of Government Decree 5/2012. (I.31)

- that is, you purchased a ticket prior to closure of operations; and

- your ticket is for a flight between 3-6 February 2012, or you travelled out on the day of closure or prior to this, and you hold a valid ticket for a Malév scheduled flight operating with a Malév flight number, with the return date until 29 February 2012;

-please send your claim for refund of costs to malev@malev.com or to the following address: 1476 Budapest, Postafiók 79. Please attach to the claim copies of all documents relevant to the travel since we are only able to assess the claim when in possession of these documents. You should ensure that all original documents are kept safe.

- You should proceed as follows in order to obtain a refund of the cost of the airfare:

- if you paid by bank card or through PayPal (online, travel agency, Malév ticketing office), we suggest that you contact your bank to ask about the refund options;

- if you purchased your ticket in a travel agency for cash or by bank transfer, you should submit your refund claim to the travel agency by 2 March;

- if you purchased a package holiday including the air ticket in a travel agency, please speak to the travel agency about a refund;

- if you purchased your air ticket in a Malév office, for cash or by bank transfer, please submit your refund claim to malev@malev.com or to the following address:1476 Budapest, Postafiók 79. A decision on reimbursement of claims is expected to be handled within the impending bankruptcy procedure and in compliance with the provisions of effective laws;

- in the case of tickets issued for Malév flights by any other airline, please approach the airline that sold the ticket;

- if you paid for taxes and charges on a Malév frequent flyer ticket by bank card, we suggest that you contact your bank to ask about the refund options;

- if you paid for taxes and charges on a Malév frequent flyer ticket by bank transfer, please submit your refund claim to malev@malev.com or to the following address: 1476 Budapest, Postafiók 79. A decision on reimbursement of claims is expected to be handled within the impending bankruptcy procedure and in compliance with the provisions of effective laws;

- if you purchased a ticket for another airline using Malév frequent flyer points, please approach the airline in question;

- if you are travelling on a Malév air ticket issued for the flight of another airline, please submit your refund claim to malev@malev.com or to the following address: 1476 Budapest, Postafiók 79. A decision on reimbursement of claims is expected to be handled within the impending bankruptcy procedure and in compliance with the provisions of effective laws;

If you have any further questions, please call the Malév Contact Center.

- From Hungary: 06-40-21-21-21

- Abroad: +36-1-802-11-11

Dear Frequent Flyer Passenger!

We regret to inform you that:

- Malév’s Duna Club frequent flyer program has been terminated. For Duna Club members the collection and redeeming of frequent flyer points on other airlines’ flights have also been terminated.

- The redeemed onward/return bonus tickets for the Malév flights are not valid any longer. Who has already began the bonus trip and has a valid return ticket until 29 February 2012 according to the 5/2012. (I.31.) government decree may be entitled for the refund of the cost of his return ticket (see the above communication).

- The Malév and Millenium lounges operating at Liszt Ferenc International airport cannot welcome any longer passengers holding Duna Club cards, also these cards are not valid any longer in the lounges abroad.

- About the travel with bonus tickets issued for other airlines’ flights please contact the respective airlines.

- The Citibank-Malév credit cards are still valid as credit cards (see Citibank’s communication below). Since the Duna Club program has been terminated collection of points is no longer possible."

“The Malév-Citibank co-branded credit cards continue to function as an electronic payment instrument with full functionality including shopping and online purchases, cash withdrawal and direct debit, according to the credit card terms and conditions.

We don’t expect any issues with the acceptance of the cards. However, the acquisition of new customers has been suspended.”

Source: Malév Hungarian Airlines