Hungarian Competition Authority Investigates Viber

  • 3 Mar 2020 7:48 AM
  • Budapest Business Journal
Hungarian Competition Authority Investigates Viber
The Competition Authority (GVH) has launched a competition enforcement investigation to determine whether certain commercial practices related to the use of Viber have been unfair, the agency said in a press release, writes

Viber is a cross-platform voice over IP and instant messaging software application operated by the Japanese multinational Rakuten.

According to the release, GVH took issue with Viber’s claims that its service is free, as access to the application is subject to the condition that consumers register their information or use the services with the business, and by transferring their data, it is likely that users would be compensated for the service, in which case the business may have misled consumers.

They also cited claims of safety as being potentially misleading as the presumed end-to-end encryption would not necessarily apply to all in-app conversations.

Additionally, the company did not make information on the most important conditions available to Hungarian consumers, which could also be considered as unfair commercial practice, adds.

MTI Photo: Máthé Zoltán

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Budapest Business Journal

Hungary's largest and oldest source of business and financial news in English. Since 1992 it has presented essential information on Hungarian business life, including international analyses about the country. These days the BBJ newspaper is published every other week, while it releases daily business news online including premium paid content.

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