Furthermore, the travelling public can now take advantage of the new online check-in system, one of the great advantages of which, for instance, is that check-in is authorized not only for the immediate flight but onward connections too, as well as the fact that the whole check-in process is made simpler and more transparent. Malév began the switchover to the Amadeus Altéa passenger service platform last year; the first stage in this process was the renewal of the online booking engine in 2009.

Malév made the full switch to the Amadeus Altéa new generation passenger service platform at its Budapest hub on 6 July. During the preparatory phase, and starting in April, several hundred members of staff dealing with passenger and flight management participated in training sessions at Malév Ground Handling (MGH). Working on the basis of the experience of the first two weeks it can be stated that - thanks largely to thorough preparation - the switchover has been smooth and trouble-free, which given that this is the peak summer period when several tens of thousands of passengers are flying on Malév services each day, is particularly important.

Right from launch day, customers of Malév departing from Budapest have been able to initiate check-in transactions on the new online and kiosk check-in application. A great advantage of the new online check-in system over the former system is that check-in is authorized not only for the immediate flight but onward connections as well

Check-in kiosks are also easier to use and more reliable than previous units. The whole check-in process is made simpler and more transparent. There is now an opportunity to print out the boarding card if the passenger made boarding arrangements via the Internet but was unable to print out the card because of unavailability of a printer.

The Malév Amadeus project

Malév is switching over to the Amadeus Altéa passenger service platform at 25 stations by the end of 2010. In stage one the Hungarian airline renewed the online booking engine in August 2009. In November one module of the new system platform - along with associated developments and modifications - was introduced in the inventory management field.
Malév staff using the Altéa system now work off a unified platform employing rapid, innovative technology.

Centralized management of the customer database means that it is far easier to transfer information right from the air ticket reservation through to check-in. The Amadeus-developed Altéa system provides solutions unique in the technology industry. The fully graphical platform will become the most widely used passenger service system among members of the oneworld alliance."

Source: Malév Hungarian Airlines