The redeemed onward/return bonus tickets for the Malév flights are not valid any longer. Who has already began the bonus trip and has a valid return ticket until 29 February 2012 according to the 5/2012. (I.31.) government decree may be entitled for the refund of the cost of his return ticket (see the above communication).

The Malév and Millenium lounges operating at Liszt Ferenc International airport cannot welcome any longer passengers holding Duna Club cards, also these cards are not valid any longer in the lounges abroad.

About the travel with bonus tickets issued for other airlines’ flights please contact the respective airlines.

The Citibank-Malév credit cards are still valid as credit cards (see Citibank’s communication). Since the Duna Club program has been terminated collection of points is no longer possible.

In case the ticket was purchased in foreign currency, which exchange rate corresponds to the 1 % payment?
MNB (HUNGARIAN NATIONAL BANK) average rate on 14.02. 2012 (the day of the publication of the winding-up process in the Company Regulation Bulletin).

How can I send the 1 % payment via foreign bank?
MNB (HUNGARIAN NATIONAL BANK) 1054 Budapest, Szabadság tér 8-9, SWIFT/BIC: MANEHUHB, IBAN : HU91 1003 2000 0148 3013 2400 0004.

What is the deadline for the winding-up proceeding? What is the latest date, when I can receive my due claimed amount?
The closing balance should be prepared within 270 days. The winding-up process starting from the date of beginning might take several years.

If the payment was made by bank card (credit, debit, charge) in a foreign bank can I request a refund?
Yes, each bank is liable to refund the price of the non-accomplished services.

What is the process if I paid my ticket via bank transfer?
You should submit your claim with the documents and the proof of payment of the 1% registration fee (min. 5.000.- HUF and maximum 200.000.-HUF) to the address indicated on the web site of malev.com / malev.hu. Reimbursement of claims is subject to the legislation in force within the winding-up process.

If my claim is not honoured can I get back the 1 % payment?
The registration fee is non-refundable.

What is the chance that at the end of the winding-up process the price of my ticket or other amounts claimed will be refunded?
As part of the winding-up process primarily the wages and other allowances will be satisfied. These claims have preference over the rest of the demands. Reimbursement of further claims is subject to the legislation in force within the winding-up process.

I have already submitted my claim. Should I re-submit it with the 1% payment?
Yes, you should re-submit your claim to the address available on the web pages of malev.com / malev.hu : Hitelintézeti Felszámoló Nonprofit Kft, 1071 Budapest, Damjanich u. 11-15, Hungary. Documents and the proof of payment of the 1% registration fee (min. 5.000.- HUF and maximum 200.000.-HUF) should also be attached. Reimbursement of claims is subject to the legislation in force within the winding-up process.

Is the sum of the amount is taken into consideration in the refund decision?
Compensation is decided on the basis whether the claim is rightful, the amount of claim is not relevant. Payment might be carried out with proportion to the amount within the given creditor category.

Where should I send my claim?
You should submit your claim to Hitelintézeti Felszámoló Nonprofit Kft, 1071 Budapest, Damjanich u. 11-15, Hungary. Documents and the proof of payment of the 1% registration fee (min. 5.000.- HUF and maximum 200.000.-HUF) should also be attached. Reimbursement of claims is subject to the legislation in force within the winding-up process.

Will preference be given to creditors with lower claims in the compensation decision?
Creditors will be classified on the basis of pretence, rather than on the claimed amount. Point d.) of paragraph (1) of article 57 § of the bankruptcy law should apply to passengers, while point f.) should apply to major economic organizations.

Will preference be given to passengers in the compensation decision?
Private individual passengers, whose claim does not originate from economic activity are in a preferred position. That means that their claim will be compensated immediately after the costs of the liquidation proceedings, debts securedith lien and maintenance allowances.

What is the process in case of PayPal payment?
A PayPal qualifies bank card payment, therefore Paypal should provide full refund to passenger.

How can I inquire about lost luggage prior to the termination of Malév's operation?
+ 36 70 45 66 038"

Source: malev.com