As in previous years, the service provider’s penalty management processes will also be in focus this year.

The good news is that last year’s EU call price reduction directive for international calls has been properly applied by domestic operators. The NMHH continuously monitors the compliance of the electronic communications and postal service providers with the applicable legislation in their operation and practice.

In its annual monitoring plan, the authority has identified areas of investigation that the NMHH will focus on as a result of previous years’ experience, such as market developments, and complaints to the authority.

This year, the NMHH will pay particular attention to whether mobile service providers comply with the EU roaming regulation’s charging rules, that is, informing subscribers on the rules of travel during their journey and providing them with the means to protect themselves from an unexpectedly high bill, such as through an SMS notification, gazdasagportal.hu explains.