Wizz Air’s communication with customers concerning important elements of automatic check-in failed to meet the requirement of diligence and the company navigated customers toward more expensive supplementary service packages by failing to note that some additional services could be purchased separately, GVH said.

In a statement issued in response, Wizz Air said the GVH resolution was “unfounded” and did not “serve the interests of passengers”.

The airline said it had cooperated in a constructive manner with GVH in the course of the probe and had been open to undertaking commitments to change its booking procedure while proactively taking a number of steps in the meantime.

MTI Stock Photo - for illustrative purposes only

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