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Booking.Com Operator Hit with Biggest Ever Fine By GVH Watchdog in Hungary

• 16 Jul 2024 8:13 AM
• Hungary Matters

Hungary’s Competition Office (GVH) has fined the operator of booking.com 383 million forints (EUR 977,000) for failing to comply fully with the conditions in an earlier resolution.

GVH noted that it had fined Booking.com B.V. 2.5 billion forints in the spring of 2020 for unfair business practices and ordered the company to cease putting “psychological pressure” on would-be clients.

In a follow-up, GVH found that the company had continued to use the prohibited practices, informing customers that there were “few rooms available on the selected dates”, while replacing its “free cancellation” slogan with cheaper, but non-refundable offers that put Hungarian consumers at a disadvantage.

GVH noted that the follow-up fine was the biggest it had ever levied.

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Hungary Matters

Launched in January 2014, this newsletter published on week days covers 'everything you need to know about what’s going on in Hungary and beyond', according to its publisher the state media agency MTI.

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